Privacy Policy

This policy explains what information Equipment On Call collects, why we collect it, and who it is shared with.

What we collect

• Account information: name, email address, organisation and role.
• Operational information: listings, jobsites, reservations, rentals, returns and service cases.
• Payment information: handled by our payment provider. We store transaction records, not full card numbers.
• Usage information: pages visited and actions taken, used to improve the product.

How we use it

• To operate rentals: matching, booking, payment, handoff, return and support.
• To send transactional notifications about your reservations, rentals and cases.
• To keep the platform secure and to investigate misuse.
• To understand how the product is used so we can improve it.

What other users see

Counterparties on a rental see only what they need to complete it. Renters do not see an owner's internal costs or wholesale rates; owners do not see a renter's payment instrument. Notifications are redacted by audience for the same reason.

Sharing

We share information with service providers who run parts of the platform on our behalf — for example payment processing, email delivery and hosting — and where required by law. We do not sell personal information.

Retention

Operational and financial records are retained while your account is active and afterwards for as long as required for legal, tax and dispute purposes.

Your choices

• You can update your profile and notification preferences in your account settings.
• You can request a copy of your personal data or ask us to delete it, subject to records we must keep.
• Transactional messages about an active rental cannot be turned off entirely.

Cookies

We use cookies and similar browser storage to keep you signed in and to remember your search context between the public site and your account.

Contact

Privacy questions or requests: support@equipmentoncall.com.